FAQ’s Frequently
asked Questions about our tours
Reservations.
(Q) When should I book one of the tours?
(A) As soon as you have had your Hotel reservation confirmed. This is so we
can tell you the exact pick up time. If you are worried that we will run out
of space you can reserve the tour and let us know the hotel later.
(Q) How do I book a tour?
(A) You can pay online through goggle
checkout , this way your Credit
card details are secure and safe. You must send us your date for the tour and
the hotel where you are staying.
If you are concerned about security, you can send us your details by
e-mail, but send us your credit card details by fax, . At present we only
accept Visa and Master Credit cards.
(Q) How quickly will we respond to your booking?
(A) We will respond within 24 hrs of your booking usually much quicker, but
if you have not received confirmation back with 24 hrs send you booking again,
checking that the e-mail address you have given to us is correct.
(Q) Do the tours operate every day?
(A) Yes we say every day but there are certain dates where we do not run
tours such as State and special events when many roads in London are shut to
traffic, other companies still do run, but we have the policy that this gives
poor value to our customers and we advise them of this and do not run tours on
those dates.
Hotels
(Q) Do we collect from all London hotels.
(A) No, we collect from most of the central London hotels, if your hotel is
not included then we will send you easy to understand instruction to reach the
closest pick up point.
(Q) Do we collect from the airports.
(A) No, coming from Heathrow airport the
Heathrow Express will take you to Paddington Station where we will collect you
at 08:20hrs. Or the Piccadilly underground line will take you to Gloucester
Road, where we will collect you at 08.05 hrs.
(Q) How do I find out if you collect from our Hotel?
(A) The hotels we collect from are according to ‘Post Code’, (like a
zip code). At the bottom of the address of your hotel you will find the Post
code, if your Hotels code starts with the following letters and number we can
pick you up.
SW1. SW5. SW7. W1. W2. are definite, and most of WC1. WC2
NW1. If in doubt send an e-mail and we will confirm pick up.
(Q) Do we charge to pick up from hotels?
(A) NO its all part of our service, which visitors have been enjoying for
the last 15 years.
(Q) Do we drop of at the Hotel?
(A) YES. If we picked you up, we will drop you off at the same place, Other
tours pick you up and then give vague promises about drop offs. We actually
drop you back to where you started the tour.
(Q) Do I have to be dropped of at the hotel you picked me up from?
(A) Of course not you can choose to finish the tour anywhere you like,
speak to the driver guide and they will give you clear and concise information
as to how to return to you hotel from any place you wish to finish the tour.
(Q) I am staying outside London, can I still join the tour?
(A) Yes, give us details of where you are staying and we will give clear
and concise instructions as to where to go to join the tour, usually outside
an underground station or a main line station.
Discounts
(Q) Do you give discounts for children and senior citizens?
(A) Normally no. as seats are usually full up, if your child is small
enough to sit on your lap , then they go for free.
(Q) Do we give discounts for groups?
(A) Yes this can work out quite economical, as you can rent the whole bus
from £140 for the half day. WE are always open to discussion on group
discounts.
Tours
(Q) How much do the tours cost?
(A) The half day morning tour cost £100 per
bus
(Q) Do we get out of the bus?
(A) Yes the bus will stop numerous times for photo stops at all the main
sites, with a longer stop at the Change of the Guard and also on the day tour
longer stops at other locations.
(Q) What are the timings of the tours?
(A) All tour start between 0800 hrs and 0835 hours, the half day tour
finishes at about 12.00 hrs.
(Q) Will we travel in the Old Fashioned Classic coach?
(A) We try to runs this on all the half day tours, although this is not always possible in which case the full day
tour will take place in a mini bus with less than 16 seats so you still get
the personal friendly service.
(Q) Do I need to tip?
(A) This is entirely down the individual, If you think that your driver
guide has done a good job and you have enjoyed yourselves than by all means
reward them.
(Q) Is lunch included?
(A) No, your guide will be happy to give hints
and local information about eating places.
(Q) Are there any opportunities for shopping?
(A) Yes at Covent Garden there are hundreds of shops, but also on the full
day tour an opportunity to go shopping at Harrods, the largest and the most
exclusive store in London. What we do not do is take you to shops where you
are pressurised into buying, and the driver or the company obtains a
commission, this annoys us when we travel and we certainly will not force our
customers into this situation.
(Q) Are the tour suitable for elderly and those to whom walking distances
can be a problem?
(A) Yes with the smaller bus we are able to get you closer to the points of
interest than larger tours buses, meaning that there is less distance to walk
and of course with us picking you up and dropping you off at your hotel there
is lees distances to cover here.
Cancellations
(Q) Can I cancel my tour?
(A) Give 48 hours notice and we will refund all your money. After this time
we will only give you your money back if we can re sell the seats. Usually
this is not a problem.
(Q) If the hotel does not wake me up on time and I miss the tour can I get
my money back?
(A) When this happens we try to re schedule the tour for you.
(Q) Do you ever cancel tours?
(A) We try very hard to never have to cancel tours, but through sickness
and breakdowns this happens very really, in which case we will contact you
with plenty of time to re- organise alternative travel arrangements.
We hope that these FAQ’s answer your questions about our tours, if you
have any questions which are not answered here please contact us by either
e-mail , fax or phone and we will be happy to help.